Refund and Return Policy

At New Height Merch, customer satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, and we want to make the return process simple, fair, and transparent.

Returns

We accept returns within 14 days of receiving your order. To be eligible for a return, items must be unused, unworn, unwashed, and in their original packaging with all tags intact. Items that show signs of wear, damage, or alteration may not be eligible for return.

Non-Returnable Items

Certain items cannot be returned, including gift cards, downloadable products, and clearance or sale items, unless they arrive damaged or defective.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. Provide clear photos and your order number so we can investigate and resolve the issue quickly.

Refund Process

Once your return is received and inspected, we will notify you about the approval or rejection of your refund. If approved, your refund will be processed back to your original payment method within 5–7 business days.

Return Shipping

Customers are responsible for return shipping costs, unless the item was damaged, defective, or incorrect. We recommend using a trackable shipping service to ensure the safe arrival of your returned item.

Exchanges

We offer exchanges for different sizes or colors, subject to product availability. Exchanges must meet the same eligibility conditions as returns.

How to Start a Return

To begin a return, please get in touch with us through our website contact page with your order details. Our support team will guide you through the next steps.